I joined Microsoft SQL Server as a Program Manager in January. Before then, my direct PM experience was herding 20 undergraduates into developing a video game for a class, reading parts of "The Art of Project Management", and preparing for the Microsoft interview. In other words, I'm still very new at this.
About the first thing I learned is that the PM role is hard to define (which is part of what makes it fun).
In an effort to understand and communicate the role, here's a list of what I think it means to be a PM (which, by the way, is a very PM-ish thing to do). The goal is to keep it updated over time, and to track the changes.
What do you think? Anything I should add to or take off the list?
So, what do Program Managers do? I (currently) think
- We make things easier: for customers, by designing good features; for engineers, by getting stuff out of their way; for managers, by abstracting away the project's day-to-day; for sales, by differentiating and evangelizing.
- We (try to) understand customers: listen to them, shadow them, think like them, and champion them.
- We drive consensus: get stakeholders to agree on a vision.
- We champion the vision: keep the project on-target.
- We understand the business: how do we differentiate? What's the next big thing?
- We design the functionality: specify what the feature does, and help developers design how it does it.
- We project manage: plan the project, track progress, and manage risks.
- We explain things: communicate between engineering, customer, and business worlds, through presentations and writing.
- We evangelize: get people excited about the project.
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